CS Health Scorecard

How healthy is your CS function?

12 quick inputs. Get a 100-point grade benchmarked against your peers, dollarized revenue gaps, and your top 3 areas to fix.

1Your Context

Business Type

Industry

Monthly Recurring Revenue$

Active Customer Count

2Core Metrics

Monthly Churn Rate%

Onboarding Completion Rate%

Support First Response Time (hours)

Time to First Value (days)

Renewal Process

Weekly Support Ticket Volume

3In Place Today?

Dedicated CS person Track customer health scores Measure NPS Hold QBRs

Please fill in all required fields before calculating.

Fill in your numbers above and hit Calculate to see your CS Health Score.

Your CS Health Score is a weighted composite of 7 metrics, each benchmarked against your business type.

Monthly churn rate weighted at 22% — the single biggest factor. Benchmarked against B2B or B2C averages for your ARR band.

Onboarding completion rate (15%) and time to first value (13%) — the two strongest predictors of 90-day retention.

Whether you have a dedicated CS person, health tracking, NPS, and QBRs — worth 15% of your total score.

3 more free diagnostic tools — all under 4 minutes.

Book a free 20-min audit call. We’ll walk through your score and point you to the highest-leverage fix for your stage.